Booking Terms — Key Points
Glint Clean | For use alongside full Terms and Conditions
This is a summary only. The full Terms and Conditions apply to all bookings.
This page summarises the key points a client should understand before confirming a booking.
Paying for Your Clean
There is no deposit
- Nothing is taken when you book.
- You pay after the clean, once it is complete.
If you book online with an instant quote
- You save a card when you book. Stripe, our payment provider, stores it securely. We never see or keep your full card number.
- We charge the card for your clean once it is complete and we have approved it. For recurring cleans, each visit is charged after that visit.
- The same card may be charged the £20 late-change fee set out below.
- If a charge does not go through, we will contact you to arrange another way to pay.
If you book by phone, message or our enquiry form
- We confirm the price with you before the clean and agree how you will pay.
- Payment is due once the clean is complete.
Pricing
An instant quote is the price for the time you book, worked out from what you tell us about your home. Your cleaner works to that time. If your home needs more time or extra services than you booked, we will ask you first by WhatsApp, text message or phone call: you are never charged for anything you have not agreed to.
Other prices on the website are starting points. For bookings made by phone, message or our enquiry form, and for services we quote by hand, we confirm the final price with you before we begin.
Changes and Cancellations
- 24 hours or more before your clean: cancel or reschedule free of charge.
- Less than 24 hours before your clean, or on the day: a £20 late-change fee applies if you cancel or reschedule.
- No access: if our Cleaner cannot get into the property at the agreed time, the £20 late-change fee applies.
- If Glint cancels or cannot carry out the clean, you are not charged.
For online bookings the fee is charged to the card you saved. Otherwise we will send you a request to pay it.
Your Responsibilities
- Ensure safe, unobstructed access to the property at the agreed time.
- Ensure hot water and electricity are available during the clean.
- If fridge/freezer cleaning is booked, it must be fully emptied and defrosted beforehand.
- Secure or remove fragile, antique, or high-value items before our Cleaner arrives.
- Notify us of any access codes, keys, pets, or health-and-safety considerations in advance.
Recurring Services
Recurring arrangements continue until cancelled with at least 7 days’ notice. Each clean within a recurring arrangement follows the same change and cancellation rules above.
Your Data
We collect your name, email, phone, address, and service details to manage your booking and your Glint account. We use Resend (email) and Stripe (payments and saved cards). We never sell your data. Full details are in our Privacy Policy.
Consumer Rights
By booking a clean, you ask us to perform the Service within 14 days. This means you acknowledge that you may lose your standard 14-day online cancellation right under the Consumer Contracts Regulations 2013 once the Service has been completed. Your rights under the Consumer Rights Act 2015 (that services must be performed with reasonable care and skill) are not affected.
Email: hello@glintcleanuk.net | Tel: +44 7591 999654 | Website: glintclean.co.uk