Privacy Policy

1. Who We Are

Glint Cleaning Services Ltd (“Glint”, “we”, “us”, “our”) is a limited company registered in England and Wales, operating from Oxfordshire. We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about how we handle your personal data, or wish to exercise your rights, please contact us:

• Email: hello@glintcleanuk.net
• Phone / WhatsApp: +44 7360 876680
• Website: glintclean.co.uk

We are registered with the Information Commissioner’s Office (ICO) as a data controller. You can verify this and raise concerns at ico.org.uk or by calling 0303 123 1113.

2. What Personal Data We Collect

We collect only the data necessary to provide our services. This includes: your full name, email address, phone number, property address and postcode, service details (type, frequency, add-ons, bedrooms, preferred date/time), any additional information you provide, payment card data (processed by Stripe — never stored by Glint), payment transaction records, access codes or keys you share with us, WhatsApp and email message history, and public Google review content.

We do not collect or process sensitive personal data (such as health, religion, or ethnicity) unless you voluntarily provide it in the additional information field.

3. How We Use Your Data

• To provide and manage the Service — processing your booking, allocating the right operative, confirming appointments, collecting payment, and following up after the clean.
• To communicate with you — sending booking confirmations, deposit payment links, appointment reminders, completion receipts, and review requests via email (Resend) and WhatsApp.
• To fulfil our legal obligations — including financial record-keeping and tax compliance under HMRC requirements.
• To improve our service — using aggregated, non-identifiable feedback to review and improve our operations.
• For legitimate business interests — including fraud prevention, resolving disputes, and maintaining records of completed services.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Marketing Communications

4.1 We may send you service-related follow-up messages (such as recurring service offers or seasonal promotions) by WhatsApp or email if you are an existing client. These are sent on the basis of legitimate interests.

4.2 You may opt out of marketing communications at any time by replying “stop” on WhatsApp or by emailing hello@glintcleanuk.net with the subject line “Unsubscribe”. We will action opt-outs within 5 business days.

4.3 We do not share your contact details with any third party for marketing purposes, and we do not purchase or use marketing lists.

5. Who We Share Your Data With

We share your personal data only with trusted third-party processors who support our operations: Stripe (payment processing), Resend (transactional email delivery), Google (Business Profile and email), WhatsApp / Meta (client communication), and HMRC / legal authorities (legal compliance). All third-party processors are contractually required to handle your data securely. We do not sell, rent, or trade your personal data.

6. International Data Transfers

Some of our processors (Stripe, Resend, Google) are based outside the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including the use of the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) as approved by the ICO.

7. How Long We Keep Your Data

Booking records and correspondence: 6 years from the date of service. Payment transaction records (via Stripe): 7 years. Access codes and keys: deleted or returned immediately upon end of arrangement. WhatsApp message history: 2 years from last contact. Marketing opt-out records: indefinite (to honour opt-out). After the relevant retention period, personal data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data. You can exercise any of these by contacting us at hello@glintcleanuk.net:

• Right of access — request a copy of all personal data we hold about you. We will respond within 30 days.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — ask us to delete your personal data where we no longer have a lawful basis to hold it.
• Right to restrict processing — ask us to pause processing of your data in certain circumstances.
• Right to data portability — request a machine-readable copy of your data.
• Right to object — object to processing based on legitimate interests (including marketing).

You also have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data, including using Stripe for all payment processing, secure email and messaging accounts, physically securing property access codes, and limiting access to personal data to those who need it.

10. Cookies

Our website may use cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

11. Children’s Data

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to active clients by email. This policy was last reviewed in April 2026.